自动更换客服实现思路

Post Time:2018-02-12 11:55:05 Views:400

去年工作中遇到的一个需求,自动更换客户的微信号码 Mysql数据库建表过程:

新建一个表,用于储存客服名字和微信号码;

CREATE TABLE `kefu_member` (
  `id` int(11) NOT NULL AUTO_INCREMENT,
  `name` varchar(255) NOT NULL,
  `wechat` varchar(255) NOT NULL,
  `team` varchar(255) NOT NULL,
  PRIMARY KEY (`id`)
) ENGINE=InnoDB AUTO_INCREMENT=5 DEFAULT CHARSET=utf8

新建一个表,用于储存管理团队人员的姓名;

CREATE TABLE `kefu_team` (
  `id` int(11) NOT NULL AUTO_INCREMENT,
  `team` varchar(255) NOT NULL,
  `manage` varchar(255) NOT NULL,
  PRIMARY KEY (`id`)
) ENGINE=InnoDB AUTO_INCREMENT=3 DEFAULT CHARSET=utf8

新建一个表,用于储存在线客服名单;

CREATE TABLE `kefu_online` (
  `id` int(11) NOT NULL AUTO_INCREMENT,
  `team` varchar(255) NOT NULL,
  `customer` varchar(255) NOT NULL,
  `click` int(11) NOT NULL,
  PRIMARY KEY (`id`)
) ENGINE=InnoDB AUTO_INCREMENT=3 DEFAULT CHARSET=utf8

PHP编程实现流程:

新建一个admin.php管理界面,用于操作和选择修改组别归属管理员;

<?php
/**
 * Created by PhpStorm.
 * User: nobita
 * Date: 2018/3/30
 * Time: 17:24
 */

include 'config.php';
?>
<!doctype html>
<html lang="en">
<head>
    <meta charset="UTF-8">
    <meta name="viewport"
          content="width=device-width, user-scalable=no, initial-scale=1.0, maximum-scale=1.0, minimum-scale=1.0">
    <meta http-equiv="X-UA-Compatible" content="ie=edge">
    <title>选择客服</title>
</head>
<body>
<form action="post.php" method="post">
    选择更改组别:
    <?php $team_sql = "SELECT id,team,manage FROM `kefu_team`"; ?>
    <?php $team = mysqli_query($link,$team_sql); ?>
    <select name="team">
        <?php while( $row = mysqli_fetch_assoc($team) ): ?>
            <?php
            $id = $row['id'];
            $teams = $row['team'];
            $manage = $row['manage'];
            ?>
            <option name="<?php echo $id ?>" value="<?php echo $teams ?>"><?php echo $manage ?></option>
        <?php endwhile;?>
    </select>
    <br />
    选择一跳客服:
    <select name="one_jump">
        <?php $customer_sql = "SELECT id,name,wechat FROM `kefu_member`"; ?>
        <?php $customer = mysqli_query($link,$customer_sql); ?>
        <?php while( $row = mysqli_fetch_assoc($customer) ): ?>
            <?php
            $id = $row['id'];
            $name = $row['name'];
            $wechat = $row['wechat'];
            ?>
            <option name="<?php echo $id ?>" value="<?php echo $wechat ?>"><?php echo $name ?></option>
        <?php endwhile;?>
    </select>

    <p>选择二跳客服:</p>
    <?php $twocustomer_sql = "SELECT id,name,wechat FROM `kefu_member`"; ?>
    <?php $twojump = mysqli_query($link,$twocustomer_sql); ?>
    <?php while( $row = mysqli_fetch_assoc($twojump) ): ?>
        <?php
        $id = $row['id'];
        $name = $row['name'];
        $wechat = $row['wechat'];
        ?>
        <p><input type="checkbox" name="two_jump[<?php echo $id ?>]" value="<?php echo $wechat ?>" /> <?php echo $name ?></p>
    <?php endwhile;?>
    <div class="submit_btn"> <input type="submit" value="Submit" /> </div>
</form>
</body>
</html>

<?php
/* Close the connection 关闭连接*/
mysqli_close($link);
?>

新建post.php用于接收admin.php POST传递过来的参数,写入数据库;

<?php
/**
 * Created by PhpStorm.
 * User: nobita
 * Date: 2018/3/30
 * Time: 14:33
 */

include 'config.php';
    $customer_sql = "SELECT id,name,wechat FROM `kefu_member`";
    $twocustomer_sql = "SELECT id,name,wechat FROM `kefu_member`";
    $team_sql = "SELECT id,team FROM `kefu_team`";
    $two_team_sql = "SELECT id,team FROM `kefu_team`";
    $customer = mysqli_query($link,$customer_sql);
?>
<?php
$kefu_array = $_POST;
$kefu_json = json_encode($kefu_array);
$kefu_item = json_decode($kefu_json);
$team = $kefu_item->team;
$sql = "UPDATE `kefu_online` SET `team` = '$team',`customer` = '$kefu_json' WHERE `team` = '$team'";
$result = mysqli_query($link,$sql);
echo $sql;
var_dump($result);
?>

<?php
/* Close the connection 关闭连接*/
mysqli_close($link);
?>

新建get.php用于请求获取分组人员的客服号码

<?php
/**
 * Created by PhpStorm.
 * User: nobita
 * Date: 2018/3/30
 * Time: 14:56
 */
include 'config.php';
$manage_team = $_GET['team'];
?>
    <?php
    $sql = "SELECT id,team,customer FROM `kefu_online` WHERE team = '$manage_team'";
    $result = mysqli_query($link,$sql);
    $row = mysqli_fetch_array($result);
    $row_json =  $row['customer'];
    $data = json_decode($row_json,true);
    $one_jump = $data['one_jump'];
    $two_jump = $data['two_jump'];
    echo 'two_jump = [';
    echo '"'.implode('","',$two_jump).'"';
    echo '];';
?>
    one_jump = ["<?php echo $one_jump ?>"];
    var tel = "4008115377";
<?php
/* Close the connection 关闭连接*/
mysqli_close($link);
?>
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